For customer service, call 832-529-1601 or email sugarlandteamstore@astros.com.

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    Shipping Policy

    Shipping

     All orders are shipped via USPS First Class Mail and Priority.

    How long does it take to process orders?

    Our policy allows for 3-5 business days before your order is shipped out.  Due to the recent high volume of orders received, processing can take 5-10 business days.

    Tracking your order

    You will receive a tracking # for your order in your shipping confirmation email.

    Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

    Inventory Availability

    We will make every attempt to list only in-stock items; however, there may be instances when a popular item may sell out quickly. You should also note that our store is opened during the week and during games and some items may sell out during these times.  Should this occur, your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.

    In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST.